Avoid Frustration With Good Payroll Customer Service – Why it Matters
Talk to anyone who's ever had technical problems with their internet and they can tell you that customer service is important. This applies even to something as seemingly mundane as payroll, and payroll customer service is an important feature that can't be overlooked when choosing a payroll service. Whether you decide to outsource your payroll or install software to handle it in-house, payroll customer service is a vital component of any good payroll system. Good payroll customer service can save you time, money, and help you avoid frustration. Hopefully you'll never need to use it, but if you do you'll be thankful that you chose a company with great payroll customer service.
When you're shopping for payroll solutions, begin analyzing their payroll customer service by just how they actually deliver their payroll customer service. Some companies will include a FAQ on their website that might help answer basic questions, but be sure that they don't consider this to be their only form of real payroll customer service. Better solutions include the ability to email a payroll customer service representative, to undertake a live chat with them, or to call in to them. The more options you have of getting payroll customer service, the better your experience with it will be.
Payroll customer service can be frustrating if certain hours are all that you can seek help for. With different time zones coming into play, this aspect of payroll customer service can seriously hinder your company. Be sure that you look into the hours payroll customer service is being offered and make sure that they match the hours you'll be most likely to need assistance from payroll customer service, otherwise you could be setting yourself up for disaster if troubles do rear their ugly heads down the road. Getting help when you need it is a huge part of what makes a payroll customer service feature great.
Find out what payroll customer service actually entails. If you've installed in-office payroll software then payroll customer service could be nothing more than technical support with its operation. Better payroll customer service will at least involve a visit from a representative in instances where they're needed. If you outsource payroll, then payroll customer service takes on a whole new meaning. They could deliver you detailed reports on various aspects of your payroll whenever you need them, help modify any issues that need to be changed, and much more. The level of payroll customer service really depends upon what the outside company is doing for you, but be sure that their customer service will cover all of your needs.
Payroll is the single most commonly automated or outsourced function in businesses today, and in most cases it all runs smoothly. If you want to avoid any possible frustration from your payroll, be sure that you look into a company's payroll customer service before you commit to them. Problems are rare, but when they do happen you want to be able to get the payroll customer service that you need. Unicorn HRO offers industry leading payroll customer service along with payroll and HR solutions that simply can't be beat.