HR Trends in the Senior Care Industry

As part of current HR Trends within the Senior Care Industry, many tasks traditionally carried out by HR staff are moving to online and software solutions. This is not only a cost effective solution for the company, but frees up HR staff from these tasks, allowing them the time to play a larger role in the company’s strategic decision making processes. Employee self-service (ESS) software, allows employees to have immediate access to employee information, such as payroll, scheduling, benefit information, HR policies and procedures. It also allows employees to update personal information, access information regarding family and medical leave, and also allows remote workers to access this centralized data from any location.

An important part of a company’s success, are the quality of the workers hired. In health care and caring professions, such as the senior care industry, this is particularly important. To accomplish this, departments may consider using web based recruitment options such as applicant tracking systems. These enable departments to employ an efficient paperless recruitment process, including resume search, reporting tools and ensures quality workers who meet the specific needs of the company are employed. These options also provide more positive experiences for potential workers, and help to avoid recruitment errors, which may be associated with high worker turnover or lower productivity. Some recruitment software options also link with social media outlets, autopost job openings to major search engines and employment sites, allow for resume import and exporting tools and process background checks. They allow for match and gap analysis, creating effective profile roles and short listing applicants efficiently. Similarly, they help to process interview and scheduling including reference tracking tools. To adhere with the goal orientated process being asked of many departments as part of these HR trends, report and analytic software are being utilized. These enable businesses to assess the effectiveness of the recruitment process and make any necessary adjustments to improve the quality of staff hired.

To effectively manage current workers and improve the worker experience, retention and productivity, departments are choosing to utilize worker management systems as part of these HR trends. In addition to employee self-service, HR departments may also use e-learning and webinar podcasts, allowing workers to access training programs regardless of their location, including health and safety training. This also reduces costs associated with travel to training sites and enables workers to access training based around their own schedule. Many companies are also moving away from annual performance appraisals and towards ongoing appraisal, through the use of online e-assessments. Master data management also allows multiple departments, including HR departments across several locations, to maintain data in one master file. All employees are able to access this centralized data and avoid duplication of data and work across departments. It also allows HR departments to share good practice and work collaboratively to improve HR operations.

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