Unicorn HRO offers a concierge level of service

We at Unicorn HRO offer much more than just your typical Benefits, Payroll and HR Outsourcing services, we offer a partnership. Working with our clients, we offer a concierge level of service in such a manner as to maximize their return on their invested HR-dollar while at the same time striving to minimize the client’s involvement in the typical time-consuming and often mundane day-to-day HR/Benefits processes.

Critical employee and client information is entered into UHRO’s Human Resource Information System, ICON, via enrollment forms, personnel action reports, or client payroll registers. ICON is a comprehensive state-of-the-art HRIS system offering such special features as unlimited history retention, Internet accessibility, and field and file security. On occasion, data may also be loaded through electronic interface or through the client’s employee or manager on-line data entry via ICON’ Manager Services or Employee Self-Service.

Acting as an independent, objective third party whose actions are based upon the client’s written policies, guidelines, procedures, plan documents and other instructions, UHRO functions the same as though we were your own benefits department. This includes contact with vendors and employees, resolving eligibility issues, certification problems, responding to contribution plan issues, Qualifying Domestic Relations Orders (QDROs), and dealing with such regulatory agencies as the Department of Labor and the Internal Revenue Service on benefit matters.

UHRO provides multi-faceted services addressing most or all of the day-to-day administration required of, and by, the client to provide employees with cost-effective and competitive HR and benefits administration. This includes assistance with the formulation of budgets; interfacing with vendors/suppliers such as 401(k) and Flexible Spending Account recordkeepers, group insurance carriers, consultants, brokers, Federal and state (IRS, DOL) regulatory agencies, handling regulatory and employee inquiries; solving problems; maintaining benefits eligibility data; and interfacing with the client’s accounting, legal, and other departments impacted by employee benefits.

By utilizing our services, our clients have been able to be both creative and innovative in its approach to providing cost-effective customer service for its employee benefits administration while at the same time meeting its objectives by focusing resources on core business and strategic planning issues.

Through the outsourcing of non-core Benefits, Payroll and HR processes to UHRO, the client has:

  • Reduced overhead, freeing up personnel and other resources
  • Minimized HR/ Benefits / Payroll related capital expenditures
  • Eliminated investment in a fixed HR/Benefits infrastructure
  • Gained access to a service level for payroll and tax filing that has been validated by an independent audit and issuance of a Type II “Statement of Audited Standards No.70” (SAS70) as a services company;
  • Offloaded non-core functions
  • Redirected energy and personnel into the core business
  • Freed the executive team from day-to-day process problems
  • Focused scarce resources on mission-critical projects
  • Gotten access to specialized HR/Benefits resources at UHRO
  • Reduced the need for internal commitment of specialists
  • Saved on manpower and training costs
  • Controlled operating costs
  • Improved efficiencies through UHRO’s economies of scale
  • Improved speed and level of service
  • Provided the best quality of benefits services and products to its employees
  • Provided desirable, value-added HR/Benefits services
  • Increased employee satisfaction
  • Established long-term, strategic relationships with world-class service providers through UHRO to gain a competitive edge
  • Enhanced tactical and strategic advantages
  • The ability to focus on strategic thinking, process reengineering, and managing partner relationships
  • Benefited from UHRO’s expertise in solving problems for a variety of clients with similar requirements
  • Obtained needed project management and implementation consulting expertise
  • Acquired access to best practices and proven methodologies
  • Spread risk
  • Avoided the cost of “chasing technology”
  • Leveraged UHRO’s extensive investments in technology, methodologies, and expert resources
  • Reduced the risk of technological obsolescence
  • Increased efficiency by consolidating and centralizing functions
  • Kept pace and minimized the impact of rapid changes in technology without changing your infrastructure
  • Reduced the overall management burden while retaining control of strategic decision making

A representative list of the HR/Benefits Administrative Services provided to our premier clients includes the following:

  • Enter and maintain employee new hire information, including benefits, salary, paid time off, dependent, and indicative data
  • Maintain benefit eligibility and enrollment data and  files
  • Process employee benefit terminations and conversions
  • Prepare benefit premium and contribution reports with list bills
  • Collect and disburse benefit premium payments
  • Reconcile monthly premiums vs. list bills
  • Provide consolidated billing services
  • Prepare and submit insurance carrier premium and census data reports – the ICON HRIS system provides standard premium reports, including detailed list bills and summary reports customized to meet the client's specific needs
  • Develop cost analyses and recommendations for cost containment
  • Provide guidance on recordkeeping requirements and maintain required documents
  • Maintain HR/Benefits data electronically and on paper as required
  • Coordinate new plan implementation and electronic interface creation
  • Produce Flexible Spending Account (FSA) contribution reports
  • Produce and electronically submit FSA contribution files
  • Produce regular and ad-hoc FSA reports
  • Coordinate annual FSA nondiscrimination testing
  • Produce 401(k) contribution reports
  • Produce and electronically submit 401(k) contribution files
  • Produce regular and ad-hoc 401(k) reports
  • Coordinate annual 401(k) nondiscrimination testing
  • Prepare regular and ad-hoc Human Resource management reports
  • Coordinate and maintain employee Annual Enrollment changes
  • Coordinate benefit communications as required
  • Make available annual employee benefit statements that provide a brief description of each benefit, the current or projected value and the employer and employee's cost
  • Prepare and make available confirmation statements as required
  • Verify coverage and maintain eligibility files

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